LogoBeta

Refund Policy

At Static.run, we provide a seamless experience for deploying and hosting static websites. Our refund policy ensures transparency and fairness, allowing you to make informed decisions. Please review the following guidelines regarding eligibility, exclusions, and the refund process.

1. Scenarios Eligible for Refunds

We provide refunds in the following situations:

  • Billing Errors: If you’ve been charged incorrectly (e.g., duplicate charges or incorrect amounts).
  • Service Outages: Prolonged outages caused by issues within Static.run’s infrastructure.
  • Non-Functionality: If the product or service fails to function as described or if it’s broken and, we are unable to resolve the issue after troubleshooting.
  • Account Fraud: If unauthorized access or fraudulent activity is detected on your account.

2. Non-Refundable Charges

Certain charges are non-refundable, including:

  • Setup Fees: Any one-time setup or onboarding charges are non-refundable.
  • Usage-Based Fees: Fees incurred for usage beyond free-tier limits (e.g., bandwidth overages) cannot be refunded.
  • Third-Party Integrations: Payments made for third-party services accessed through Static.run are non-refundable.

3. Conditions Where Refunds Are Not Provided

We cannot grant refunds in the following situations:

  • Change of Mind: Refunds are not issued if you decide not to use the product or change your mind about the purchase.
  • Disputes Without Prior Support: If you initiate a payment dispute before contacting our support team to address the issue.
  • Lack of Technical Skill: Refunds are not granted if you are unable to configure or use the product due to insufficient knowledge or skills.
  • Voluntary Non-Use: If you choose to stop using the service, we are unable to process a refund.
  • Violation of Terms: If your account is terminated due to a breach of our Terms of Service, no refund will be provided.
  • Downtime Beyond Control: Outages caused by third-party services, user errors, or natural disasters are excluded.

4. Refund Request Process

To request a refund, follow these steps:

  1. Timeframe: Refund requests must be submitted within 7 days of purchase.
  2. Contact Support: Open a support ticket with "Refund Request" in the subject line.
  3. Required Information: Provide the following details:
    • Transaction ID or receipt
    • Date of purchase
    • Description of the issue or reason for the refund
  4. Verification: To validate, We may request additional documentation, such as error logs or screenshots.

5. Membership Cancellation

You can cancel your membership with us anytime you want by sending an email to our support team or opening a support ticket. Unfortunately, we don’t have the option to cancel Membership from account settings right now, but we are working on it.

6. Refund Processing Timeframes

  • Refunds are processed within 7–10 business days after approval.
  • You will receive a confirmation email once the refund is initiated.

Need More Help?

Still have any questions? Feel free to open a Support ticket to communicate directly!